Terms and Conditions

Acceptance of Terms

By accessing and using Trading Pine Lab (hereinafter "we", "us", "our" or "the platform") services, you agree to be legally bound by these terms and conditions, our privacy policy and all applicable laws and regulations. The user declares to be of legal age and to have legal capacity to contract. If you do not agree with any of these terms, you should not use our services.

2. Financial Disclaimer

HIGH RISK WARNING: Trading in financial markets carries a significant risk of capital loss. You should carefully consider whether this activity is appropriate for your financial situation.

Trading Pine Lab is not a financial advisor and does not provide personalized investment recommendations. All information and tools offered are for educational and informational purposes only.

Specifically, you acknowledge that:

• You may lose part or all of your invested capital.
• Trading requires knowledge and experience in financial markets
• Past performance does not guarantee future results
• Strategies and tools provided do not guarantee benefits
• You should conduct your own research and analysis before trading.
• It is your responsibility to test and verify the functioning in DEMO before real use
• You must fully understand how each strategy works before implementing it

Services Provided

Our services include:

• Automated trading software and tools
• Technical indicators and strategies
• Educational material and technical documentation on the use of the application, strategy configuration and trading best practices
• Technical support provided by the developer

We reserve the right to modify, suspend or discontinue any aspect of our services at any time.

3.1 Technical Support

Technical support is provided directly by the software developer. Response times may vary depending on availability and complexity of the inquiry.

4. Software Licenses and Use

4.1. License Terms

• Licenses are personal and non-transferable
• A license allows simultaneous use on ONE single device
• Installation on multiple devices is allowed, but only one device can be active per license
• The duration and characteristics depend on the type of license purchased.

Failure to comply with these conditions may result in immediate cancellation of the license without refund.

4.2. Restrictions on Use

It is expressly prohibited:

• Reverse engineer the software
• Modify or alter the source code
• Distributing or reselling licenses
• Sharing access credentials
• Using the software fraudulently or illegally

4.3. Updates and Compatibility

Software updates are provided manually. Trading Pine Lab strives to maintain compatibility between versions, but does not guarantee that all older versions are fully compatible with newer versions.

5. Intellectual Property

All content and software provided is protected by copyright and other intellectual property laws. Specifically:

• Source code and algorithms
• Trademarks and logos
• Technical documentation and guides
• Trading strategies and methods
• Designs and graphic elements

Any unauthorized use may result in legal action and immediate termination of your license. The use of our services does not grant the user any intellectual property rights over the contents or software.

5.1 Data Security and Protection

Trading Pine Lab is committed to protecting our users' information through appropriate security measures.

5.1.1 Security Limitations

Our security measures include:

• Basic protection with Cloudflare
• SSL/TLS encryption for communications
• Dedicated server for license management
• Restricted access to personal data

The user acknowledges and accepts that:

• Trading Pine Lab is NOT responsible for losses resulting from hacking, cyber attacks, or unauthorized access.
• Trading Pine Lab is NOT responsible for the loss of credentials by the user or their mishandling.
• The user is responsible for maintaining the confidentiality of their credentials and reporting immediately any unauthorized use.
• There is no absolute guarantee against security vulnerabilities or external attacks.
• The user assumes the risk of using online services and must take their own security precautions.

5.1.2 Security Incidents

In case of detecting a security incident that may affect users:

• We will notify affected users within a reasonable time
• We will implement immediate corrective measures
• We will collaborate with competent authorities if necessary
• We will provide guidance on additional protection measures

However, Trading Pine Lab will not be responsible for damages or losses resulting from security incidents, even if notified with delay or not detected immediately.

6. User Obligations

By using our services, you agree to:

• Provide accurate and up-to-date information
• Maintain the confidentiality of your credentials
• Responsible use of the software
• Comply with all applicable laws and regulations
• Report any unauthorized use or security breaches
• Test exhaustively in DEMO mode before using real capital
• Fully understand the functioning of each strategy
• Verify configuration and parameters before implementation

The user is responsible for all activities carried out with their account, including those carried out by third parties accessing through their credentials.

6.1 Responsibility for Losses and Misuse

The user expressly accepts that:

• Trading Pine Lab is NOT responsible for financial losses resulting from the use of our strategies or tools.
• Trading Pine Lab is NOT responsible for misuse or incorrect parameter configuration.
• Trading Pine Lab is NOT responsible for trading decisions made by the user.
• The user assumes full responsibility for their operations and results.
• It is mandatory to test in DEMO before implementing with real money.
• The user must verify and understand completely each strategy before its use.

By using our services, you agree that Trading Pine Lab is completely exempt from any responsibility for losses, damages or harm of any kind.

6.2 Trading Software and Broker Connections

Trading Pine Lab is NOT responsible for:

• Losses due to failed connections with MetaTrader, cTrader, NinjaTrader or any broker.
• Errors in order execution or trading signals.
• Latency or connectivity problems that affect operations.
• Incorrect user configurations in the software or trading platforms.
• Losses from copytrading between accounts including MT5 to MT5, MT4 to MT4, MT5 to MT4, MT4 to MT5 connections, and any future copytrading system.
• Problems with TradingView signals or their processing.
• Errors in signal interpretation or market data.
• Losses due to internet disconnections or system failures.
• Problems with brokers or third-party platforms
• Losses due to simultaneous use on multiple accounts

The user is SOLELY responsible for:

• Configure all connections correctly between platforms (MT4, MT5, cTrader, NinjaTrader).
• Verify that signals are processed correctly
• Monitor automatic operations and copytrading systems.
• Maintain stable connections with brokers
• Configure appropriate risk limits for copytrading and automatic operations.
• Test exhaustively in DEMO before real use all copytrading functionalities.
• Understand the differences between platforms (MT4 vs MT5) and their limitations.

6.3 Technical Infrastructure

Trading Pine Lab uses technical infrastructure services including Cloudflare for protection and distribution, secure tunnels for communications, and proprietary license server for access validation.

6.4 Service Availability

Trading Pine Lab software requires constant connection with our license server to function correctly. Temporary interruptions in software operation may occur due to:

• Scheduled maintenance of the license server
• System updates
• Technical problems or server failures
• Internet service interruptions
• Problems with hosting providers
• Force majeure (natural disasters, power outages, etc.)

Trading Pine Lab is NOT responsible for financial losses resulting from temporary service or license server interruptions.

7. Payment and Refund Policy

• All payments are processed securely through authorized third party platforms (such as Stripe or PayPal).
• Licenses are automatically activated upon confirmation of payment.

7.1 Subscription Refunds

We offer refunds only under the following conditions for monthly subscriptions:

• Reimbursement must be requested during the first 30 calendar days from the activation of the first subscription.
• Only the following are allowed one refund per customerlinked to your first purchase.
• The request must be made by means of a support ticket through our contact page.
• Reimbursement will be prorated according to the time of use of the service during those 30 days. The calculation will be made proportionally to the days elapsed from activation to the request for reimbursement.
• Once the request has been validated, the refund will be processed within 5 to 10 business days, using the same payment method used for the purchase.
• No refunds will be granted for automatic renewals, licenses activated beyond 30 days, or for misuse of the software.
• Management fees or payment fees charged by external platforms may not be refundable.

7.2 Individual Strategy Purchases

When purchasing an individual strategy, you expressly acknowledge and accept the following conditions:

• There is no trial period or right to refund for individual strategy purchases.
• No financial benefits are guaranteed nor specific trading results.
• Access is immediate and permanent once payment is confirmed.
• No discounts apply nor promotions to individual strategy purchases.
• They do not generate credits for the referral system or for future purchases.
• Public Access Right: We reserve the right to make any of the strategies public at any time, without prior notice and without obligation to refund. Once published, the strategy can be found in Google searches or directly on our public TradingView profile.
• Modifications and Updates: We reserve the right to modify, update or delete any strategy at any time, even after purchase. This includes changes in parameters, indicators or strategy logic.
• TradingView Dependency: Strategies require an active TradingView account for their operation. Access is provided only through direct URLs to our proprietary account. Operation is not guaranteed if TradingView modifies its policies or terms of service.
• Access Limitation: The purchase only provides access to the specific strategy URL and basic support. It does not include intellectual property rights, source code, or permissions to redistribute, copy or modify the strategies.
• Included Support: The purchase includes basic support in case you need help for proper access and use of the strategy in TradingView.

The purchase of individual strategies is a final and definitive transaction. By proceeding with payment, you expressly accept these conditions and acknowledge that the strategies remain the exclusive property of Trading Pine Lab.

8. Referral Program

8.1 General Operation

Trading Pine Lab offers an optional referral system for users with an active account. This program allows you to generate a custom URL with a referral code that can be freely shared. New users who sign up through this URL will receive a permanent discount on your subscription for as long as it remains active.

• The referral link has the following format: https://tradingpinelab.es/?ref=tu_codigo
• The referral code can be customized by the user from their profile.
• The referral discount will be automatically applied when registering from that link.

8.2 Credit System

When a referred user activates a paid subscription, the user who provided the code will receive credits to their Trading Pine Lab account.

• Credits are automatically accumulated in the referrer's account.
• There is no limit to the amount of credits that can be accumulated.
• There is no limit to the number of users you can refer.
• Credits are automatically applied to your subscription renewals.

8.3 Use of Credits

The accumulated credits are automatically used for the payment of your subscription renewals.

• Credits are automatically deducted from the next renewal payment.
• If you have enough credits, your renewal could be completely free.
• Credits have no expiration date.
• Credits are not transferable or redeemable for cash.

8.4 Fraud and misuse

We reserve the right to review, suspend or cancel any credit or participation in the referral program if any of the following behaviors are detected:

• Creation of multiple accounts from the same person or IP
• Use of false identities or automation
• Misleading promotion or unauthorized use of the mark
• Fraudulent activity or activity contrary to these terms

In case of suspected fraud, accumulated credits may be cancelled without prior notice, and appropriate legal action may be taken. Misuse of the program may result in expulsion and loss of all accumulated credits and account balance, with no right of recourse.

8.5 Program changes

The referral program is an optional feature that may be modified or deactivated at any time, with or without notice, according to Trading Pine Lab's operational interests. Credits accrued up to the date of any modification will be honored. In case of cancellation of the program, credits will not be reclaimable or redeemable for cash.

9. Limitation of Liability

Trading Pine Lab will not be responsible for:

• Direct or indirect financial losses
• Interruptions of the service due to technical or third party causes
• Trading decisions made by users
• Problems with external platforms or brokers
• Damage caused by viruses or computer attacks
• Loss of data, information or configurations
• Consequential, incidental or special damages
• Loss of profits, business opportunities or income
• Damage due to misuse or user negligence
• Compatibility issues with third-party hardware or software
• License server interruptions
• Losses due to temporary software unavailability

Our maximum liability is limited to the amount paid for the license in question.

We do not guarantee uninterrupted availability of the service and shall not be liable for force majeure or events beyond our reasonable control.

9.1 Warranty Disclaimer

Specifically, Trading Pine Lab does NOT guarantee:

• That the software will function without errors or interruptions
• That results will be accurate, reliable or complete
• That the software will be compatible with all systems
• That all defects or errors will be corrected
• That the service will be free of viruses or harmful components
• That the software will meet the user's specific requirements
• 100% availability of the license server
• Uninterrupted software operation

9.2 Temporal Limitation

Any claim against Trading Pine Lab must be filed within one (1) year from the date the cause of the claim arose. After this period, all claims will be permanently barred.

10. Indemnification and Protection

The user agrees to indemnify, defend and hold harmless Trading Pine Lab, its directors, employees, agents and affiliates from any claim, demand, loss, liability, damage, cost or expense (including attorney fees) arising from or related to:

• The user's use of our services
• The user's violation of these terms
• The user's violation of third-party rights
• Fraudulent or illegal activities by the user
• Misuse of software or tools provided
• Trading decisions made by the user
• Unauthorized distribution or use of our tools

This indemnification obligation will remain in effect even after termination of these terms and use of our services.

11. Modifications and Termination

We reserve the right to:

• Modify these terms at any time
• Updating or modifying the software and its functionalities
• Suspend or terminate access for non-compliance
• Discontinue services with prior notice

The changes will become effective immediately upon their publication on our platform. In case of substantial modifications, registered users will be notified by e-mail or notice on the platform.

12. Applicable Law and Jurisdiction

These terms are governed by Spanish law. Any dispute will be resolved in the courts of Madrid, Spain. If any provision is deemed invalid, the remainder shall remain in force. If any provision of these terms is declared void or unenforceable, the remaining provisions shall remain in full force and effect.

13. Contact

For questions about these terms, you can contact us through our website at contact or by means of:

• E-mail: [email protected]
• WhatsApp: +34 614 362 735
• Telegram: @tradingpinelab