Privacy Policy
1. Information We Collect and Its Purpose
1.1. Personal Data
For the use of our application, we collect the following personal data:
- First and Last Name: to identify you on the platform and personalize your experience.
- Email: for authentication, important service communications, and technical support
- Telephone: for security verification and urgent communications if needed
- Password: stored in an encrypted form to protect your account
Legal basis: The processing of this data is carried out on the basis of:
- The execution of the service contract with you
- Your explicit consent when registering
- Our legitimate interest in improving and protecting our services
1.2. Minimum Technical Data
For license validation and basic software operation, we collect only:
- Unique license identifier
- License related user
- Activation and expiration date
- License status
- Number of validations
- Number of operations performed
- Time of use
- Hardware ID hash
- Application errors
IMPORTANT: Trading Pine Lab adopts a minimal data collection policy. We do not collect trading data, open positions, or detailed financial information from our users.
1.3. Navigation Data and Cookies
We automatically collect basic technical information:
- Browser type and version
- Operating system
- IP address (processed anonymously)
- Date and time of visit
- Pages visited
This data is used solely to ensure the security and technical operation of the website.
Cookies and Similar Technologies
We use essential technical cookies for:
- Keep your session active
- Remember your language preferences
- Ensure site security
We do not use tracking, advertising or third-party analytics cookies. You can configure your browser to reject cookies, although this may affect some site functionalities.
2. Data Use and Processing
We use your data to:
- To provide and maintain our services
- Authenticate and protect your account
- Send important service communications
- Analyze the use of the application in order to improve it.
- Prevent fraudulent activities
- Provide technical support
We do not make automated decisions that produce legal or similar effects on you.
3. Data Sharing and Transfer
We do not sell or share your personal information with third parties for commercial purposes. We only share data when:
- Necessary to provide the service (e.g. hosting providers)
- We are legally obliged to do so
- You have given your explicit consent
All of our service providers are contractually obligated to protect your personal data.
4. Data Security
We implement technical and organizational security measures to protect your data:
- SSL/TLS encryption on all communications
- Encryption of passwords and sensitive data
- Basic protection through Cloudflare
- Communication tunnels
- Dedicated server for license management
- Restricted access to personal data
- Basic security monitoring
- Security updates when necessary
INFRASTRUCTURE: We use Cloudflare for basic DDoS protection and content distribution, tunnels for communications, and a dedicated server for license management. We implement standard security measures but do not guarantee absolute protection against all types of attacks.
5. Your Rights
You have the right to:
- Access to your personal data
- Correct inaccurate data
- Request deletion of your data
- Oppose data processing
- Request the portability of your data
- Withdraw your consent at any time
To exercise these rights, please contact us through the means provided in the contact section.
6. Minors
Our services are not directed to children under the age of 18. We do not intentionally collect information from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to delete it.
7. Data Retention
We keep your personal data for as long as:
- Maintain an active account with us
- Is necessary to provide you with our services
- Is required by legal obligations
Browsing data is retained for 30 days. Inactive license data is deleted 30 days after expiration.
8. Changes to this Policy
We reserve the right to update this policy from time to time. We will notify you of any material changes by email or by means of a prominent notice on our app. Your continued use of our services after such changes constitute your acceptance of the changes.
9. Contact
For any questions about privacy or to exercise your rights, you can contact us through our website at contact or through the following means:
Last updated: This policy was last updated in September 2025.
